Terms & conditions

These terms apply when you buy from Franta Ventures online at frantaben.com or use our repair booking service. By placing an order you agree to them.

About us

Franta Ventures is a retailer of phones, gadgets and accessories with shops in Accra, Ghana. You can reach us by phone or WhatsApp, or by email at info.store@frantaben.com.

Prices and availability

• All prices are in Ghana cedis (GH₵) and include any taxes we are required to charge.
• Stock shown on the website comes from our shops' live stock. When you start checkout, the items are held for you for 15 minutes.
• If an item becomes unavailable after you pay, we will contact you and offer a replacement or a full refund.
• We may correct obvious pricing mistakes. If this affects your order, we will contact you before going ahead.

Orders and payment

• Your order is confirmed when your payment is received. We send the confirmation by SMS.
• Payments are processed securely by Paystack. We never see or store your full card or mobile money PIN.
• Promo codes have their own conditions and dates and cannot be exchanged for cash.

Delivery and collection

Delivery prices, areas and times are shown at checkout and explained in our Delivery policy. For collection, please bring your order number and the phone number used to order.

Returns, exchanges and warranty

Please see our Returns & exchange policy. Nothing in these terms affects your rights under Ghanaian consumer law.

Repairs

A repair booking is a request, not a contract. We give you a price after checking the device, and work only starts after you agree. Please back up your data and remove your SIM and memory cards before handing in a device.

Changes

We may update these terms from time to time. The version on this page when you place your order applies to that order.