Returns & exchange

We want you to be happy with what you buy. If something is not right, bring it back to any of our shops with your receipt or order number.

Faulty items

• If an item is faulty within its warranty period, we will repair it, replace it or refund you.
• The warranty period for each product is shown on its product page and on your receipt.
• Warranty does not cover damage from drops, water, misuse or repairs done elsewhere.

Exchanges

• Unused items can be exchanged within 7 days of purchase or delivery.
• The item must be in its original packaging, with all accessories, and with the receipt or order number.
• For hygiene reasons, opened earphones and personal care items cannot be exchanged unless faulty.

Refunds

• Approved refunds go back to the payment method you used (mobile money or card), usually within 5 working days.
• Delivery fees are refunded only when the item was faulty or we sent the wrong item.

Online orders

If your delivered order is damaged or not what you ordered, contact us within 48 hours with your order number and a photo, and we will arrange a collection or exchange.